Returns & Exchanges
At European Goldsmith, we want you to be completely satisfied with your luxury purchase. If your selection does not meet your expectations, we offer a 30-day return policy for a full refund or exchange on all eligible fashion jewelry and accessories.
Initiate Your Request
Contact our customer concierge team via email or our online portal to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Secure Packaging
Carefully place your item in its original designer packaging, including all certificates of authenticity, diamond grading reports, and the original sales receipt.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location; we recommend obtaining a tracking receipt for your records.
Inspection and Refund
Once our master jewelers verify the condition and authenticity of the returned item, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing